Refund Policy

Last updated: June 11, 2026

Thank you for choosing School Timetable Maker by DiniduNet Software. We want to ensure you have a satisfactory experience with our application.

1. Free Trial Evaluation

Because School Timetable Maker offers a fully functional Free tier (allowing up to 10 teachers and unlimited classes/subjects), we encourage all users to thoroughly test the application to ensure it meets your school's specific needs before upgrading to the Pro tier.

2. Annual Pro Subscription

The Pro subscription (LKR 250/year) is paid via manual bank transfer and activated via an activation code provided by our support team. Due to the nature of this digital activation and the low cost of the annual license, all sales are generally considered final.

3. Eligibility for Refunds

Refunds will only be considered under the following strictly limited circumstances:

• Duplicate Payment: If you accidentally transferred the subscription fee twice.
• Activation Failure: If you paid but we are unable to provide you with a working activation code within 48 hours of payment verification.
• Critical Technical Fault: If the Pro features (e.g., PDF generation, Excel Export) completely fail to work on your supported device, and our support team is unable to resolve the issue within 7 days of your report.

4. Non-Refundable Scenarios

We do not issue refunds for:

• Change of mind after the activation code has been successfully applied to your account.
• Lack of understanding of the app's features (as these can be tested in the Free tier).
• Partial years (e.g., using the app for 3 months and requesting a refund for the remaining 9 months).

5. Requesting a Refund

To request a refund under the eligible criteria, please contact our support team via WhatsApp within 7 days of your payment. You must provide your bank transfer reference/slip and your registered email address.

WhatsApp Support: 0755 677 477
Phone: 071 7 411 412